American Express Company (NYSE:AXP) Bernstein 41st Annual Strategic Decisions Conference May 29, 2025 2:30 PM ET
Company Participants
Steve Squeri – CEO
Conference Call Participants
Rob Wildhack – Autonomous Research
Rob Wildhack
All right. Good afternoon, everyone. Thanks for joining. My name is Rob Wildhack. I cover consumer finance in the cards here at Autonomous. We are very excited to have Steve Squeri back with us today. Steve is the CEO and Chairman of American Express. Those are roles he’s held since 2018. Steve is also a 40-year veteran of the company, so congratulations on that milestone, Steve.
Steve Squeri
Thank you.
Rob Wildhack
We have Pigeonhole for the Q&A, so you can submit your questions there directly. You can vote on questions that have already been submitted and then we can get them up to Steve. But now we can get started.
Steve, you highlighted in your Annual Letter this year that, this is Amex’s one 175th anniversary, which is quite an achievement on its own. Many high-end brands, they come and they go, but American Express over almost two centuries has not wavered. Why is that? What is it about the Amex brand that’s led to that staying power?
Steve Squeri
Well, thanks for having Amex here today and me in particular. Look, 175 years, not a lot of companies are around that long. And I think you have to go back in our history, we started as a freight forwarding company. And we were FedEx before. FedEx was FedEx basically, except we did it on horses.
And then, we moved through and got into financial services with money orders and traveler’s checks and then in travel and so forth. But if you look at the history, I think it’s always been about customer focused innovation. And I think that’s what’s really
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